How to Pick a Technology Provider for Your School
… it comes to school software, there are many different options, and at first they may all seem the same, so it can be difficult to know which to choose. But selecting your school’s technology is easier if you look for these five elements.
1. Excellent customer service
Many companies claim to have good customer service, but the only way to know for sure is to try it for yourself. How does your current technology provider treat you when you need help? Do they respond quickly? Is their staff knowledgeable and able to quickly resolve your concern? Does the company honor commitments that their salespeople make to you?
No technology is perfect, and sometimes your staff needs a little extra help to learn the system. It’s important to know that highly competent and caring customer service representatives will be able to provide the help you need when you need it.
2. Easy-to-use interface
Learning a new technology can take up a lot of staff time, which is why it’s important that a technology be as easy to learn as possible. Having an easy-to-use user interface helps greatly with this, which is why we designed the ZipSchools software to be extremely user friendly.
If the technology provider has an app for students and parents, then you’ll also need to consider how easy the software will be for them to use it. You don’t want your staff to have to spend a lot of time teaching families how to use a clunky app; that time is better spent on learning.
3. Affordable and flexible pricing
Cost is an important factor. You don’t want to pay for extra features you don’t use. For that reason, it’s helpful to look for technology that has tiered plans and pricing, or better yet, allows you to only pay for the services you actually use.
It’s also a great sign if the company offers a free trial version of the software. That way you can test drive it to see if you like it before spending any money at all.
As an example, the ZipSchools software is free for the basic package, which even includes 500 free SMS messages. You can add additional services for a reasonable fee, and you can add a-la-carte services like a batch of additional SMS messages when you’re ready to use them. This provides maximum flexibility for the school and allows you to control costs.
4. Secure hosting
Because you’re handling your families’ personal information, it’s important that the data is kept secure. Check with your technology provider to ensure that they provide secure hosting for all cloud-based services and uploads/downloads.
5. Commitment to children and education
Last but not least, consider whether or not your technology provider shows a true commitment to supporting education, schools, and student success. How is the company giving back to the industry that they’re serving? Do they seem only concerned about costs or is it also about the mission of supporting high quality education?
In conclusion, when searching for the best technology for your school, look for software that is easy to start with and easy to stay with.
At ZipSchools, we designed our software and our company to meet these high standards so that we can provide a superior experience for teachers, administrators, students, and parents. To test it out yourself, get started for free here.